Brivo launches AI tool for security systems resellers

Connecting data to AI assistants

Brivo has introduced the Brivo Reseller MCP, which is the first Model Context Protocol server designed specifically for the security systems market. This tool enables security systems integrators to link their preferred AI assistants and partner portal tools directly to Brivo account data. By doing so, resellers can ask questions about their customer base in plain English rather than navigating complex menus.

The system is built to work with the large language models that many professionals already use in their daily workflows. Instead of building custom software, Brivo is making its data accessible to tools like Claude, ChatGPT, and Gemini. This allows users to generate operational analyses and reports within the interfaces they are already comfortable with.

According to IT Brief Australia, the launch is intended to meet customers and partners where they already do their work. Brivo founder and president Steve Van Till noted that many people spend significant time in these powerful AI tools. The new server aims to bridge the gap between raw security data and the conversational power of these popular platforms.

Read-only access and capabilities

The current release of the Brivo Reseller MCP is strictly read-only, which means it does not allow for any direct control actions. Users can review information and create various outputs, but they cannot change settings, edit accounts, or lock and unlock doors. This distinction ensures that while the AI can analyze the state of a system, it cannot physically manipulate the security hardware.

Resellers can use these capabilities to build custom dashboards and identify specific trends across their entire customer portfolio. For example, the tool can help identify customers who are approaching their renewal dates or highlight specific growth trends. It also allows for the tracking of support issues and the monitoring of administrator counts and hardware growth over time.

The tool is designed to handle tasks that typically require manual work across several different systems. By submitting prompts to an AI assistant, a reseller can quickly gather information on sites, doors, panels, and billing cycles. This streamlines the process of creating quotes, support tickets, and other necessary documentation for client management.

Impact on support and sales

Channel partners expect the new interface to become a staple of their daily operations, particularly for support and account reviews. For instance, alarm support teams can use the tool to catch offline panels or reader errors before a customer ever calls to complain. This allows for remote resolution of issues, potentially saving the company from having to send a technician to a physical site.

Sales and operations teams can also use the tool to build a clearer picture of customer activity without relying on predefined reports. A reseller might ask the AI to show account and door growth by month over the previous year, categorized by pricing tier. This level of specific analysis helps teams measure performance against sales targets more accurately.

The system also covers the monitoring of credential usage and enabled features across various customer accounts. By viewing this information alongside customer relationship management and billing software, companies can gain a more holistic view. This integration helps organizations become more proactive and informed throughout the entire lifecycle of a client relationship.

A shift in software delivery

This launch reflects a broader trend where software suppliers are making operational data available through AI assistants instead of just fixed application interfaces. In the security sector, where resellers manage a mix of installation, support, and renewals, this can reduce the time spent switching between different systems. It moves the focus from manual data gathering to high-level analysis and insight.

For Brivo, this move extends the use of artificial intelligence beyond its traditional roles in surveillance and security monitoring. The company is now applying AI to the administrative side of the business, specifically for channel operations and customer management. This helps manage the scale of their current footprint, which includes over 100,000 locations in 80 countries.

While the current release is limited to read-only actions, the move establishes a foundation for how security data will be interacted with in the future. Brivo currently manages more than 25 million users worldwide, and providing these tools helps manage that scale. The company continues to expand how its partners interact with its massive deployment of devices and hardware.

Beta testing and next steps

In addition to the reseller tool, Brivo has opened a private beta for a separate Brivo MCP designed for end users. This suggests that the company plans to expand these conversational data capabilities to the people actually using the security systems. The goal remains to provide a way to interrogate data and identify trends on the user's own terms.

The technology relies on the Model Context Protocol, which provides a standardized way for AI models to access specific data sources. By adopting this, Brivo ensures that their data can be integrated into a variety of different AI tools. This flexibility is key for resellers who may have different preferences for which AI assistant they prefer to use for their daily tasks.

As the tool moves out of the initial launch phase, the focus will likely remain on improving the accuracy of the data retrieved through natural language. Resellers will continue to explore how they can use these prompts to reconcile door counts against billing. The ultimate aim is to turn raw data into tailored insights that make the reseller more valuable to their clients.